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Contact
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Home
Brands
- Fresh Gourmet
- Fresh Food Systems
Recipes
Find A Retailer
FAQ
Contact
English
- Français

Menu

Home
Brands
- Fresh Gourmet
- Fresh Food Systems
Recipes
Find A Retailer
FAQ
Contact
English
- Français

FAQ

Frequently Asked Questions

Products
Heating
Packaging
Other

Products

Can products be frozen to extend shelf life?

No, our products should not be frozen under any circumstance.

Where can I find your products?

You can find our products at your local grocers.

Do you sell products online or directly to customers?

We currently do not have an online store. Please visit a grocer near you.

Where are your products made?

Our products are made locally in Canada.

Do your products contain allergens?

Whenever a product contains an allergen, it is clearly identified on the ingredient list as per legal labeling requirements.

Do your products contain preservatives?

In order to keep our product fresh, we may require the use of preservatives either from a natural or artificial source. These essential ingredients meet the Safe Food for Canadians Regulation.

How long is the product good for after opening?

We do not guarantee the length of time that our product can be consumed after opening as there are too many variables outside of our control (temperature of product left open, time of the product left open…)

Can I eat the product after the date on the package?

We do not recommend eating our products after the date on the package.

Are any ingredients organic?

We currently do not use this claim.

What is the shelf life of your products?

Shelf life varies from product to product.

The shelf life on the packaging guarantees that the product meets the same sensory criteria range at the end of the date applied vs. the day it was manufactured.

Heating

Can I heat products in packaging?

No, we recommend using a microwave or oven safe dish.

What are the heating instructions?

Microwave (1200W): Measure 1/2 cup into a microwave safe dish, cover and heat for 1 minute.

*Varies with individual microwave*

Oven: Preheat oven to 350°F. Measure 1/2 cup and spread evenly into oven safe dish, bake for 15-25 minutes until desired temperature.

Packaging

What is your packaging made up of? Is it recyclable? Biodegradable?

We use a variety of plastics, cardboard, and paperboard. We do our best to source packaging that is recyclable, the final recyclability is based on each municipality’s programs. Please refer to your municipality’s recycling program if our packaging can be processed.

Where is the best before date located?

The best before date is located on the product (either on the top or the side)

Does your packaging contain BPA?

None of the food contact packaging we use contains BPA. BPA is listed on any packaging that does contain it.(Look for a 3-sided triangular arrow with a number 7 in the center.)

Other

Where to find information about jobs?

You can find information about jobs we have available here.

Where is your company located/where is the head office?

We have kitchens strategically placed around the country. Our head office is located in Burlington, ON. You can find out more at https://www.freshstonebrands.com/

Do you have coupons available?

No, we currently do not have coupons available. Please check back.

Have a Question?

If your question wasn't answered above, contact us!

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+1 (416) 213-9720

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